The French Providore

Offering Fine French Food and Wine since 2018

-   Terms & Conditions  -

This Internet site is the property of Guillaume Descourvieres - ABN 79 625 312 825

In these terms and conditions "we" and "us" mean thefrenchprovidore.com, and "you" means you the customer.

Words spelt with initial capital letters are defined terms which, for your ease of reference, are set out at the end of the terms and conditions. These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply.

The Contract cannot be varied unless we agree to vary it in writing or by email.

 

Security and payments :

We accept Paypal, debit and credit card transaction to maximise the payment security.

In some exceptional situation, we can accommodate payment transfer or COD. This can only happen upon formal email between The French Providore and you.

 

Prices :

The price payable by you for the Products will be indicated on your Order Confirmation and is inclusive of goods and services tax (GST) as per rates established by the Australian Government. All prices are in Australian dollars.

 

Shipping and returns alcool :

All items will be shipped via Australia Post within Australia.

Deliveries are made to the address provided by you when ordering goods from The French Providore.

The French Providore will deliver the goods to the address you specify in your order, subject to product/vintage availability. The person (s) at the delivery address who receives the goods will be presumed to be the authorized person to receive those goods and must be 18 years of age and over. Once you receive the goods you will be responsible if they become damaged, lost or stolen.

Goods will not be left unattended. If no one is home to receive the delivery, the goods will be taken to the nearest Post Office and a card to that effect will be put into your letter box.

 

Delivery information :

We only deliver in Australia.

Delivery costs are applied to the order prior to the order being submitted.

In the unlikely event that any item/s in an order are subjected to unexpected delays you will be contacted via email or by telephone to advise that the item/s have been placed on back order and to be provided with an expected delivery date. At this time, you can either cancel the items from your order or wait until the backordered item/s are back in stock.

Payment is only taken when the goods are ready to be dispatched.

Delivery to any destination in Australia will be by registered Australia Post services. Please allow 5 - 10 business days for delivery of your goods from the date on which the order is dispatched. A dispatch email will be sent when the goods are dispatched with the tracking number.

 

Incorrect information:

Delivery costs are calculated based on the information provided by the Customer at the time of placing the order. Where a delivery address is incomplete, incorrect or otherwise undeliverable, our postage providers (Australia Post) may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to the re-release of the order. We will make contact with you in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).

 

Privacy Policy :

Collection of Your Information:

All information collected about you through our websites are made in an effort to improve your shopping experience, as well as to occasionally communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Petite Pleasure’s, our users, or others.

 

Types of Information Collected :

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. 

 

Cookies :

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

 

How we use Your Information :

We may use your collected information in the following ways:

- To process and fulfill your order, including sending emails to confirm your order status and shipment, along with customary business communications.

- To verify your identity and to assist you if you have forgotten your username or password

- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.

- To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.

- To internally analyse trends and statistics.

- To improve or update this website and our products / services.

- To respond to your inquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request.  Please Contact Us if you wish to opt out of receiving communications from The French Providore.

 

Linking to Third-Party Websites :

When taken to third party websites via links on our site, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet and take care not to post links that comprise the privacy of our customers, The French Providore cannot be responsible for the actions of any third-party web sites.

 

Changes to our Privacy Policy :

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us at thefrenchprovidore@gmail.com

 

Return Policy

Unless agreed by us, products are sold on a no return basis.

 

Contact

Feel free to send us an email if you have any questions about any related product you are interested in, or if you are having problems using our website. We take our customer feedback very seriously, so we appreciate your comments.

You can contact us:

Email: support@thefrenchprovidore.com

Tel: 0498132492

 

General :

The Contract will be governed by the law of Victoria. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.

The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfil or otherwise discharge any of our obligations under the Contract, to the extent that such delay or failure is caused by any circumstance beyond our reasonable control.

 

Defined Terms :

In these terms and conditions:

"thefrenchprovidore Web Site" means the web site owned and operated by thefrenchprovidore.com for customers in Australia

"Condition" means a condition contained in these terms and conditions;

"Contract" means these terms and conditions together with your Order;

"Product" means any product listed on the thefrencfprovidore.com Web Site which we agree to supply to you on these terms and conditions;

"Services" means any services relating to Products (including without limitation warranty and telephone support services) that we agree to supply to you on these terms and conditions.

 

Feel free to send us an email if you have any questions about any related product you are interested in, or if you are having problems using our website. We take our customer feedback very seriously, so we appreciate your comments.

© 2019 by The French Providore.